Privacy Policy
How Clarivant Health Intelligence collects, uses, stores, and protects personal data from website visitors, report purchasers, sample requesters, and enquiry contacts.
Not for clinical use. Clarivant Health Intelligence provides healthcare and life sciences market intelligence for business, investment, and strategy purposes only. We do not collect patient health records or provide medical advice.
Who We Are
Clarivant Health Intelligence operates the website and report platform for healthcare and life sciences market intelligence. We provide analyst-led reports covering pharmaceutical, medical device, diagnostics, biotechnology, digital health, and related sectors.
We act as the data controller for personal data collected through this website, report purchase flows, sample requests, and communications with enquirers or purchasers.
Data We Collect
Information you provide directly
- Contact and enquiry forms: name, work email, organisation, job title, enquiry type, sector interest, requested report or insight, and message content.
- Report purchase and access: name, billing details, work email, organisation, licence type, and reports accessed.
- Sample requests: name, work email, organisation, role, requested report, and related correspondence.
- Email correspondence: content of emails, analyst briefing requests, custom intelligence discussions, and NDA-related exchanges.
Information collected automatically
- IP address, browser type, operating system, referring URL, pages visited, device type, and session timing through server logs and analytics tools.
- Cookies and similar technologies as described in the cookies section below.
Information we do not collect
We do not collect personal health records or patient medical data. Our reports contain anonymised, aggregated market and sector intelligence, not individual healthcare records.
How We Use Your Data
We use personal data for the following purposes:
- Delivering purchased reports and managing report licences.
- Responding to enquiries, sample requests, analyst call requests, and custom intelligence discussions.
- Scheduling calls, issuing proposals, and delivering custom research outputs.
- Managing team or enterprise access, renewals, and user additions.
- Sending service communications such as report updates, delivery notices, and licence renewal reminders.
- Complying with tax, audit, contractual, and legal record-keeping obligations.
- Understanding aggregate website usage to improve navigation and content.
We do not sell personal data. We do not use your personal data to train AI or machine learning models.
Legal Basis for Processing
- Contract performance: delivering purchased reports, completing transactions, and fulfilling licence agreements.
- Legitimate interests: responding to enquiries, managing client relationships, and improving website and service quality.
- Legal obligation: retaining financial, contractual, and compliance records.
- Consent: where we ask before sending marketing communications or placing non-essential cookies.
Data Sharing and Third Parties
We share personal data only in limited circumstances:
- Payment processors: payments are handled by PCI-compliant providers. We do not store card numbers.
- Email and CRM systems: used to manage report dispatch, enquiry responses, and contact records.
- Website analytics: used to understand aggregate site usage, configured with privacy safeguards where required.
- Legal requirements: disclosure where required by law, court order, or regulator request.
- Business transfer: if Clarivant Health Intelligence is acquired or merged, personal data may transfer subject to equivalent protections.
Data Retention
- Purchase and licence records: retained for 7 years from purchase for financial record-keeping.
- Enquiry and contact records: retained for 2 years from last contact unless you become a purchaser.
- Free sample requests: retained for 12 months from request.
- NDA-covered correspondence: retained for the NDA term plus 3 years unless specified otherwise.
- Website analytics: retained in aggregate or anonymised form for up to 26 months.
Security
We use appropriate technical and organisational measures to protect personal data from accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS transmission, access controls, provider reviews, and PCI-compliant payment processing.
No internet transmission or electronic storage method is completely secure. If you believe your data has been compromised, contact us immediately.
Your Rights
Depending on your location and applicable law, you may have rights to access, rectify, erase, restrict, port, object to processing, or withdraw consent regarding your personal data.
To exercise these rights, contact privacy@clarivanthealthintelligence.com. We aim to respond within 30 days.
Cookies
Strictly necessary cookies
Required for website functionality, session management, security, and form submission state.
Analytics cookies
Used to understand aggregate website usage such as pages visited, device type, referral sources, and time on site.
Functional cookies
Used to remember preferences where enabled. You may manage cookies through your browser settings.
International Transfers
Some service providers may process data outside the UK or EEA. Where such transfers occur, we use appropriate safeguards such as standard contractual clauses or transfers to jurisdictions recognised as adequate.
Changes to This Policy
We may update this policy to reflect changes in our data practices, laws, or services. The last updated date shows the latest revision.
Contact and Data Protection
Privacy enquiries: privacy@clarivanthealthintelligence.com
General contact: research@clarivanthealthintelligence.com
Website: clarivanthealthintelligence.com
If you have a concern about how we handle your data, you may contact the UK Information Commissioner's Office or your local data protection authority.